FAQ :

1. What type of hair does Luxe Heiress offer?

We offer high-quality Virgin and Raw hair. Our hair is 100% human hair with no synthetic fibers.

2. What is the difference between Virgin and Raw hair?

Virgin hair is minimally processed and comes from a 3-4 donors. RAW hair is completely unprocessed, more natural, and comes from 1 donor.

3. How long does shipping take?

Shipping Dates Are Visible At Check Out But Please Keep In Mind Processing Orders takes 1 FULL business day.

4. Do you offer local pickup?

Yes! Local pickup may be available. Please contact us directly to see what’s in stock so we could arrange pickup details.

5. Can I dye or bleach the hair?

Yes, all of our hair can be dyed, bleached, and styled. We recommend professional installation and coloring for best results.

6. How long does the hair last?

With proper care, our Virgin hair can last 2-3 Years, and Raw hair can last 3-5 years or longer.

7. What is your refund or return policy?

All sales are final. PLEASE REVIEW REFUND/RETURN Policies.

8. How do I care for my bundles?

Treat the hair like your natural hair: wash regularly, No Sulfate Or Oily Products deep condition, and use heat protectant when styling.

9. Can I place an order without the website?

Yes! Orders can be placed via direct message or text. An invoice will be sent to you for secure payment.

10. Do you offer wholesale or bulk orders?

Yes, we offer wholesale options. Please contact us directly for pricing and details.